My participants cannot hear me

My participants cannot hear me

If your participants cannot hear you, there are a few possible reasons that could be caused by your connection or theirs:
  1. Your microphone may be muted. Check your Microphone icon and if muted, click the icon again to unmute.
  2. The wrong microphone device is selected. Check your Microphone settings and confirm the correct device is selected. During a meeting, go to Settings > Media > Microphone. Change your microphone device and click Save media settings.
  3. Did you allow your microphone and camera when prompted by the browser? Sometimes we miss this message when first joining a meeting. Your browser needs to know that you give ProVideoMeeting permission to use your microphone.
  4. Check your participant's speaker volume. Ask your participants to check their Volume level on their headset/speakers.
  5. Your participant may have selected the wrong speaker device. Ask your participant to check their Speaker settings and confirm the correct device is selected. During a meeting, ask them to go to Settings > Media > Speakers. Select the correct speaker device and click Save media settings.
If you are still having trouble, please contact our support team as soon as possible.

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